My users are reporting my app is crashing – I never see this in the emulator [closed]-Collection of common programming errors

Whenever running into hard-to-repeat problems go to the source of the problem. Get as much info as you can from your user and do your best to duplicate their environment. It may come down to getting a hold of-even if temporarily-the same phone as them, and installing exactly the same apps as them.

If possible get information from several users and pick out any patterns. It is crashing for everyone not running the latest version of some software you rely on? Are they all in the same time zone? Do they all have the same model of phone? Do they all have the same app installed that otherwise seems unrelated? Do they all have something in common?

Sorry for the generic answer, but it was for a generic question.

Originally posted 2013-11-26 18:02:54.